FAQ


Updated: January 31, 2020

What is Wink?

Wink is a mobile application that enables people to meet new friends! 👯‍♀️ We are not a dating app. 💑👀 Our mission is to provide a fun and safe space for everyone to make friends.

Who is Wink intended for?

The Wink experience is intended for users age 13 and over. If you know your child is using Wink and is not 13 years of age, please contact us at support@getwinkapp.com. 👩‍💻

How do I delete my account?

We’d hate to see you go 😢 But if you’ve made up your mind, send an email to support@getwinkapp.com. You’ll need to include a screenshot of your Wink account or Snap account tied to your Wink profile to prove it’s you, and please consider providing us with your reason(s) for leaving.

How do I get more gems?

Want more gems? 💎 Don’t we all! To get more gems every day, click your gems at the top of the screen and do the actions listed to earn more.

How do I change who I’m seeing on Wink?

Are you looking for someone specific? 👀 You can edit your search preferences in your settings! Click your profile on the top left, click the gear for settings, and then go to your search preferences. This is where you can change the age range and gender of the people you swipe on, as well as your own country or worldwide! ️

How do I block someone?

Someone on Wink bothering you? 😡 If so, you can click the three dots and “Block user.” 🙄 If they’re violating our Community Guidelines, please report them as well. 🙅‍♀️

What do I do if I find a bug on the app?

If you find a bug on the app, please report it to us at support@getwinkapp.com. 🐛Include your device information, a screen recording and/or screenshot, and as much detail as possible! Thanks for helping us make Wink even better. 😉

How can a user control who contacts them?

No one likes to be contacted by someone they don’t want to hear from, and we feel that.🤢 On Wink, users can set preferences like age, gender, and location. This feature works both ways. You only want to see men ages 18-22 in your country? That’s who you’ll see, and ONLY those users will see you. Additionally, no one gets your Snapchat username automatically. If someone requests your snap and you’re not interested, just pass- no hard feelings. 💁‍♀️

How can I report inappropriate content or behavior?

To report a user for violating our Wink Community Guidelines, please click the three dots, fill in any helpful information, and send it. ✈️

No one wants to see inappropriate content, but this is the internet after all. 🙄 Rest assured that we are working hard to remove this sort of content, but sometimes it falls through the cracks. If you see something, say something, using our in-app report feature. We have a team working around the clock to manage all reports as quickly as possible.

Please note that Wink cannot control the interactions that happen on Snapchat once the conversation is started off of our platform. If you have any issues regarding another Snapchat user on Snapchat, please visit the Snapchat safety center: https://www.snap.com/en-US/safety/safety-center


If you have any questions, comments, complaints or suggestions, please contact us at:

support@getwinkapp.com